Terms and Conditions
Last updated: November 2026
These terms apply to every reservation you make with Baltimore Black Car, a business of Jay Dubya Transportation, LLC, whether you book through our website, by phone, or by email. By reserving a vehicle or using our service in any way, you accept the terms below. Our team answers booking requests from 8 a.m. to 9 p.m. daily for trips across Baltimore, Washington, D.C., and the surrounding area.
Billing and Payment
Payment is due at booking. Once we process the payment, we send your receipt by email.
The rate we confirm when you book your trip reflects the details you share with us. If those details change, your final charge can differ from the quoted amount. The following changes can affect the total:
- A different time of day or day of the week
- A different starting point or drop-off location
- Additional stops
- Wait time
Making a Reservation
In most cases, we can accept a request up to 2 hours before we pick you up. We still recommend that you book as early as possible, since availability can shift quickly.
Please give us complete and accurate details when you book, including the number of passengers, each address on the route, and your flight number if we meet you at the airport. The passenger count cannot exceed the seating capacity of the vehicle you reserve. Once we confirm your reservation, you receive your chauffeur’s name and contact number.
Wait Time and Additional Stops
Waiting is free for the first 30 minutes after a domestic flight reaches the gate and the first 60 minutes after an international flight reaches the gate. After that, we charge for any additional wait time.
Each additional stop on an airport or point-to-point trip carries a $15 fee.
Airport Meeting Point
Your chauffeur meets you curbside outside baggage claim. If you prefer to meet inside the baggage claim area, we can arrange a meet and greet for an extra $25.
Cancellation Policy
The cancellation window depends on the type of service:
- For trips to or from local airports, you can cancel up to 2 hours before the reserved time.
- For hourly service, you can cancel up to 48 hours before the reserved time.
Please contact our dispatch team by phone or email to cancel. A cancellation that reaches us after these windows does not qualify for a refund.
Pets
We welcome pets on board for a $25 fee. We ask you to mention your pet in advance so we can prepare.
Vehicle Conduct
Passengers must follow local laws while on board and treat our vehicles and staff with respect. You are responsible for any damage that you or members of your group cause to the vehicle. Our chauffeur may end a trip if passenger behavior puts anyone’s safety at risk.
Liability and Responsibility
Baltimore Black Car is not liable for delays beyond our control, such as traffic, road closures, severe weather, and accidents, or for missed flights and late arrivals that result from them. We also cannot accept responsibility for luggage, personal belongings, or any items that passengers leave in the vehicle.
Updates to These Terms
We may update these terms as our policies change. The version on our website on the day you book applies to your reservation.
Reservation Changes and Questions
To change an existing reservation, call our dispatch line at (443) 506-5850. We accommodate changes when you give us advance notice. For questions about these terms, please reach out to our team at info@baltimoreblackcar.com.